Rhode Island Utilities: Electricity and Natural Gas
Rhode Island has one primary utility that provides both electric and natural gas services across the state. Customers in Rhode Island also benefit from deregulation, which allows them to shop for supply rates while the local utility remains responsible for delivery and emergencies. Here’s a detailed guide to Rhode Island’s utilities and common customer questions.
Electric Utilities in Rhode Island
Rhode Island Energy (formerly National Grid)
Rhode Island Energy is the state’s main electric utility, serving nearly all Rhode Island communities.
- Customer Service Phone: 1-800-322-3223
- Outage Reporting: 1-855-743-1101
The utility maintains the power grid, responds to outages, and provides billing services. Customers may select an alternate supplier for generation rates, but Rhode Island Energy continues to handle delivery.
Natural Gas Utilities in Rhode Island
Rhode Island Energy Gas
Rhode Island Energy is also the state’s main natural gas utility, serving homes and businesses across the state.
- Customer Service Phone: 1-800-870-1664
- Gas Emergency: 1-800-640-1595
As with electricity, customers can choose alternative suppliers for their natural gas supply, but Rhode Island Energy remains responsible for delivery and emergency services.
Top 5 Customer FAQs for Rhode Island Utilities
1. How do I set up new service?
You can establish electric or gas service by calling Rhode Island Energy’s customer service line or applying online.
2. How do I report a power outage or gas leak?
Outages can be reported through the outage hotline or online outage center. Gas leaks should always be reported immediately by calling the emergency number.
3. What payment options are available?
Rhode Island Energy offers online payments, phone payments, automatic bank draft, and in-person payments at authorized payment locations.
4. Can I choose my electricity or natural gas supplier in Rhode Island?
Yes. Rhode Island is a deregulated state, allowing customers to shop for supply rates. The utility still manages delivery and emergency response.
5. What should I do if I have a billing dispute?
Start by contacting Rhode Island Energy directly. If the issue cannot be resolved, you may escalate the matter to the Rhode Island Public Utilities Commission.
Why Understanding Rhode Island Utilities Matters
Rhode Island residents and businesses rely on Rhode Island Energy for both electricity and natural gas service. With deregulation, customers can shop for competitive supply rates while the utility ensures reliable delivery and emergency response. Knowing how to contact your utility and understanding your right to choose suppliers is key to saving money and ensuring dependable energy service.
