Ohio Utilities: Electricity and Natural Gas
Ohio is a deregulated state, which means customers can choose their energy supplier while still receiving delivery from their local utility company. This system gives both residents and businesses more options for competitive energy pricing. Below is a breakdown of the main electric and natural gas utilities in Ohio and answers to common customer questions.
Electric Utilities in Ohio
AEP Ohio
AEP Ohio provides electric service to a large portion of central, southern, and southeastern Ohio.
- Customer Service Phone: 1-800-672-2231
- Outage Reporting: 1-800-672-2231
FirstEnergy (Ohio Edison, The Illuminating Company, Toledo Edison)
FirstEnergy subsidiaries serve much of northern and northeastern Ohio, including Akron, Cleveland, and Toledo.
- Customer Service Phone: 1-800-633-4766
- Outage Reporting: 1-888-544-4877
Duke Energy Ohio
Duke Energy serves the southwestern part of Ohio, including Cincinnati.
- Customer Service Phone: 1-800-544-6900
- Outage Reporting: 1-800-543-5599
Dayton Power & Light (AES Ohio)
AES Ohio serves the Dayton area and parts of western Ohio.
- Customer Service Phone: 1-800-433-8500
- Outage Reporting: 1-877-468-8243
Natural Gas Utilities in Ohio
Columbia Gas of Ohio
Columbia Gas is the largest natural gas provider in Ohio, serving much of the state.
- Customer Service Phone: 1-800-344-4077
- Gas Emergency: 1-800-344-4077
Dominion Energy Ohio
Dominion Energy provides natural gas service in northeastern Ohio, including Cleveland and Akron.
- Customer Service Phone: 1-800-362-7557
- Gas Emergency: 1-877-542-2630
Duke Energy Ohio Gas
Duke Energy provides natural gas service to customers in southwestern Ohio.
- Customer Service Phone: 1-800-544-6900
- Gas Emergency: 1-800-634-4300
Vectren Energy (CenterPoint Energy)
Vectren, now part of CenterPoint Energy, provides natural gas service in western Ohio.
- Customer Service Phone: 1-800-227-1376
- Gas Emergency: 1-800-227-1376
Top 5 Customer FAQs for Ohio Utilities
1. How do I start new service?
Contact your utility directly to establish service. Most utilities allow you to request new service online or by phone.
2. How do I report an outage or gas leak?
Power outages should be reported through your electric utility’s hotline or website. Gas leaks must always be reported immediately by calling the gas utility’s emergency number.
3. What payment options are available?
Ohio utilities accept online payments, automatic payments, phone payments, and in-person payments at authorized centers.
4. Can I choose my electricity or gas supplier in Ohio?
Yes. Ohio is deregulated for both electricity and natural gas supply. Customers can shop for competitive rates, but the local utility continues to handle delivery and emergencies.
5. What should I do if I have a billing dispute?
First, contact your utility company to resolve the issue. If it cannot be resolved, customers may contact the Public Utilities Commission of Ohio (PUCO).
Why Understanding Ohio Utilities Matters
Ohio customers rely on multiple electric and natural gas providers, depending on where they live. Because Ohio is deregulated, both households and businesses can save money by shopping for supply rates, while still depending on local utilities for reliable delivery and emergency service. Knowing which utility serves your area and how to contact them is the first step toward managing energy efficiently and cutting costs.
