Maryland Utilities: Electricity and Natural Gas
Maryland has several major utility companies that deliver electricity and natural gas service across the state. These utilities ensure that both residents and businesses have reliable access to the energy needed for everyday life. Below is an overview of Maryland’s electric and gas utilities, along with frequently asked customer questions.
Electric Utilities in Maryland
Baltimore Gas and Electric (BGE)
BGE is the largest electric utility in Maryland, serving customers in Baltimore and much of central Maryland. It provides electricity to both residential and business customers with a strong focus on reliability.
- Customer Service Phone: 1-800-685-0123
- Outage Reporting: 1-877-778-2222
Pepco
Pepco provides electric service to customers in the Washington, D.C. suburbs of Maryland, including Montgomery and Prince George’s counties.
- Customer Service Phone: 1-202-833-7500
- Outage Reporting: 1-877-737-2662
Delmarva Power
Delmarva Power serves customers on Maryland’s Eastern Shore.
- Customer Service Phone: 1-800-375-7117
- Outage Reporting: 1-800-898-8042
SMECO (Southern Maryland Electric Cooperative)
SMECO provides electric service to southern Maryland, including Charles, St. Mary’s, Calvert, and Prince George’s counties.
- Customer Service Phone: 1-888-440-3311
- Outage Reporting: 1-877-747-6326
Natural Gas Utilities in Maryland
BGE Gas
In addition to electricity, BGE also provides natural gas service to central Maryland.
- Customer Service Phone: 1-800-685-0123
- Gas Emergency: 1-877-778-7798
Washington Gas
Washington Gas provides natural gas service to customers in the Washington, D.C. metro area, including parts of Maryland.
- Customer Service Phone: 1-844-927-4427
- Gas Emergency: 1-844-927-4427
Columbia Gas of Maryland
Columbia Gas serves customers in western Maryland, including Hagerstown and surrounding areas.
- Customer Service Phone: 1-888-460-4332
- Gas Emergency: 1-888-460-4332
Elkton Gas
Elkton Gas provides natural gas service to customers in and around Elkton, Maryland.
- Customer Service Phone: 1-866-281-6483
- Gas Emergency: 1-866-281-6483
Top 5 Customer FAQs for Maryland Utilities
1. How do I set up new service?
You can set up new service by calling the customer service line for your utility or using the online service request form on their website.
2. How do I report a power outage or gas leak?
Outages and gas leaks should be reported immediately to your utility’s emergency number. Electricity providers and gas companies maintain 24/7 hotlines for emergencies.
3. What payment options are available?
Maryland utilities typically offer online payments, automatic payments, phone payments, mobile apps, and in-person options.
4. Can I choose my electricity or gas supplier in Maryland?
Yes. Maryland is a deregulated state for both electricity and natural gas supply. Customers can shop for competitive supply rates, while their local utility remains responsible for delivery and emergencies.
5. What do I do if I have a billing dispute?
Contact your utility directly to resolve billing issues. If the problem remains unresolved, you can file a complaint with the Maryland Public Service Commission.
Why Understanding Maryland Utilities Matters
Maryland customers are served by multiple electricity and natural gas providers depending on location. With deregulation, customers also have the ability to shop for supply rates, which can lower energy costs for both households and businesses. At the same time, the local utility ensures safe and reliable delivery of energy. Knowing who provides your service and how to contact them is essential for managing your energy needs effectively.
