Pennsylvania Utilities: Electricity and Natural Gas
Pennsylvania has several major electric and natural gas utilities that serve customers across different regions of the state. Because Pennsylvania is deregulated, customers can shop for competitive supply rates while their local utility continues to deliver energy and handle emergencies. Below is a breakdown of Pennsylvania’s main utilities and answers to common customer questions.
Electric Utilities in Pennsylvania
PECO Energy
PECO serves the Philadelphia region and is the largest electric utility in Pennsylvania.
- Customer Service Phone: 1-800-494-4000
- Outage Reporting: 1-800-841-4141
PPL Electric Utilities
PPL provides electric service to central and eastern Pennsylvania.
- Customer Service Phone: 1-800-342-5775
- Outage Reporting: 1-800-342-5775
Duquesne Light Company
Duquesne Light serves the Pittsburgh area and surrounding communities in western Pennsylvania.
- Customer Service Phone: 1-888-393-7000
- Outage Reporting: 1-888-393-7000
FirstEnergy Companies
FirstEnergy operates several subsidiaries across Pennsylvania:
- Met-Ed (Eastern PA)
- Penelec (Northern and Central PA)
- Penn Power (Western PA)
- West Penn Power (Southwestern PA)
- Customer Service Phone: 1-800-545-7741
- Outage Reporting: 1-888-544-4877
Natural Gas Utilities in Pennsylvania
PECO Gas
PECO also provides natural gas service in the Philadelphia area.
- Customer Service Phone: 1-800-494-4000
- Gas Emergency: 1-800-841-4141
Peoples Natural Gas
Peoples serves much of western Pennsylvania, including the Pittsburgh area.
- Customer Service Phone: 1-800-764-0111
- Gas Emergency: 1-800-400-4271
Columbia Gas of Pennsylvania
Columbia Gas provides service to a large portion of western and central Pennsylvania.
- Customer Service Phone: 1-888-460-4332
- Gas Emergency: 1-888-460-4332
UGI Utilities
UGI provides natural gas service to eastern and central Pennsylvania.
- Customer Service Phone: 1-800-276-2722
- Gas Emergency: 1-800-276-2722
National Fuel Gas
National Fuel Gas serves northwestern Pennsylvania, including Erie and surrounding areas.
- Customer Service Phone: 1-800-365-3234
- Gas Emergency: 1-800-444-3130
Top 5 Customer FAQs for Pennsylvania Utilities
1. How do I start new service?
You can start new electric or gas service online or by calling your utility’s customer service line. Some utilities may require deposits or identification verification.
2. How do I report a power outage or gas leak?
Outages should be reported directly through your utility’s outage hotline or mobile app. Gas leaks are emergencies and must be reported immediately by phone.
3. What payment options are available?
Most Pennsylvania utilities accept online bill pay, phone payments, automatic payments, mobile apps, and in-person payment locations.
4. Can I shop for energy suppliers in Pennsylvania?
Yes. Pennsylvania is deregulated for both electricity and natural gas. Customers can shop for supply rates while utilities handle delivery and emergencies.
5. What should I do if I have a billing dispute?
First, contact your utility directly. If the issue cannot be resolved, customers may file a complaint with the Pennsylvania Public Utility Commission (PUC).
Why Understanding Pennsylvania Utilities Matters
With multiple electric and natural gas utilities serving different parts of the state, Pennsylvania residents and businesses need to know their provider. Since the state is deregulated, customers also have the ability to shop for supply rates and lower costs, while still depending on their local utility for delivery and emergencies. Knowing your provider and how to reach them ensures reliable service and better control over energy expenses.
