New York Utilities: Electricity and Natural Gas
New York has multiple utilities that provide electricity and natural gas across the state. Service areas vary depending on location, and customers also benefit from deregulation, which allows them to shop for supply rates while their utility continues delivery. Below is an overview of New York’s electric and natural gas utilities, along with the most common customer questions.
Electric Utilities in New York
Con Edison (Consolidated Edison)
Con Edison provides electric service to New York City (except Staten Island) and Westchester County.
- Customer Service Phone: 1-800-752-6633
- Outage Reporting: 1-800-752-6633
National Grid
National Grid supplies electricity to portions of upstate New York, including Albany, Syracuse, and Buffalo.
- Customer Service Phone: 1-800-642-4272
- Outage Reporting: 1-800-867-5222
New York State Electric & Gas (NYSEG)
NYSEG serves customers across much of upstate New York.
- Customer Service Phone: 1-800-572-1111
- Outage Reporting: 1-800-572-1131
Rochester Gas & Electric (RG&E)
RG&E serves Rochester and surrounding communities in western New York.
- Customer Service Phone: 1-800-743-2110
- Outage Reporting: 1-800-743-1701
Orange & Rockland Utilities (O&R)
O&R serves customers in Rockland, Orange, and Sullivan counties.
- Customer Service Phone: 1-877-434-4100
- Outage Reporting: 1-877-434-4100
Natural Gas Utilities in New York
Con Edison Gas
Con Edison provides natural gas service to New York City and Westchester County.
- Customer Service Phone: 1-800-752-6633
- Gas Emergency: 1-800-752-6633
National Grid Gas
National Grid provides natural gas service to New York City (Brooklyn, Staten Island, Queens) and Long Island, as well as parts of upstate New York.
- Customer Service Phone: 1-718-643-4050 (NYC & Long Island) / 1-800-642-4272 (Upstate)
- Gas Emergency: 1-718-643-4050 / 1-800-892-2345
NYSEG Gas
In addition to electricity, NYSEG provides natural gas service in parts of upstate New York.
- Customer Service Phone: 1-800-572-1111
- Gas Emergency: 1-800-572-1121
RG&E Gas
RG&E provides natural gas service to Rochester and nearby areas.
- Customer Service Phone: 1-800-743-2110
- Gas Emergency: 1-800-743-1702
Top 5 Customer FAQs for New York Utilities
1. How do I start new service?
Call your utility or visit their website to request new electric or gas service. Some require security deposits or account verification.
2. How do I report an outage or gas leak?
Outages can be reported via the utility’s outage hotline or mobile app. Gas leaks must always be reported immediately by calling the utility’s emergency number.
3. What payment methods are available?
Utilities accept online payments, phone payments, automatic bank draft, mobile apps, and in-person payments at authorized payment locations.
4. Can I choose my energy supplier in New York?
Yes. New York is deregulated for both electricity and natural gas. Customers may choose competitive suppliers for supply pricing while utilities remain responsible for delivery.
5. What should I do if I have a billing dispute?
First, contact your utility directly. If unresolved, you can file a complaint with the New York Public Service Commission.
Why Understanding New York Utilities Matters
With utilities spread across regions of the state, customers in New York must know which provider delivers service in their area. Con Edison, National Grid, NYSEG, RG&E, and O&R cover electricity, while the same companies, along with local gas providers, deliver natural gas. Since the state is deregulated, customers can shop for supply rates while relying on their local utility for safe delivery and emergency response. This makes understanding your provider essential for managing energy efficiently and saving money.
