Massachusetts Utilities: Electricity and Natural Gas
Massachusetts has a variety of major utility companies that deliver electricity and natural gas across the state. Customers in different regions may be served by different providers. Below is a clear breakdown of the electric and gas utilities in Massachusetts, along with answers to common customer questions.
Electric Utilities in Massachusetts
Eversource Energy
Eversource is the largest electric utility in Massachusetts, serving a majority of the state including Boston, western MA, and parts of central Massachusetts.
- Customer Service Phone: 1-800-592-2000
- Outage Reporting: 1-877-659-6326
National Grid
National Grid provides electric service to a large portion of Massachusetts, particularly central and northern regions.
- Customer Service Phone: 1-800-322-3223
- Outage Reporting: 1-800-465-1212
Unitil
Unitil serves a smaller area in northern Massachusetts near Fitchburg.
- Customer Service Phone: 1-888-301-7700
- Outage Reporting: 1-888-301-7700
Some communities are also served by Municipal Light Plants (MLPs), which are locally run electric departments.
Natural Gas Utilities in Massachusetts
Eversource Gas
Eversource also provides natural gas service in many parts of Massachusetts.
- Customer Service Phone: 1-800-592-2000
- Gas Emergency: 1-800-592-2000
National Grid Gas
National Grid supplies natural gas to many areas across Massachusetts.
- Customer Service Phone: 1-800-233-5325
- Gas Emergency: 1-800-233-5325
Berkshire Gas
Berkshire Gas provides natural gas to customers in western Massachusetts.
- Customer Service Phone: 1-800-292-5012
- Gas Emergency: 1-800-292-5012
Liberty Utilities
Liberty Utilities offers natural gas service to certain regions in Massachusetts.
- Customer Service Phone: 1-800-375-7413
- Gas Emergency: 1-855-327-7758
Unitil Gas
Unitil also provides natural gas service in Fitchburg and surrounding communities.
- Customer Service Phone: 1-888-301-7700
- Gas Emergency: 1-866-933-3820
Top 5 Customer FAQs for Massachusetts Utilities
1. How do I start new electric or gas service in Massachusetts?
Call the customer service line of your utility or use their website to request new service. Some municipal light plants may require in-person applications.
2. How do I report a power outage or gas leak?
Electric outages should be reported directly to your utility by phone or online. Gas leaks should be reported immediately to the utility’s emergency phone line.
3. What payment options are available?
Massachusetts utilities accept online payments, automatic bank draft, mobile apps, phone payments, and in-person options.
4. Can I choose my energy supplier in Massachusetts?
Yes. Massachusetts is deregulated for both electricity and natural gas supply. Customers can shop for suppliers offering competitive rates, while the utility continues delivery.
5. What should I do if I have a billing issue or dispute?
Contact your utility first. If unresolved, disputes can be brought to the Massachusetts Department of Public Utilities.
Why Understanding Massachusetts Utilities Matters
Massachusetts customers are served by multiple utilities for both electricity and natural gas. Eversource and National Grid are the largest providers, while Unitil, Liberty, and Berkshire Gas cover smaller areas. Since the state is deregulated, customers can shop for supply rates to save on energy costs while still relying on their local utility for delivery and emergency service.
